Frequently Asked Questions
FAQ - Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve gathered answers to some of the most common inquiries from our customers. If you have a question that isn’t addressed here, feel free to contact us. Our team is ready to assist you and ensure your experience at Velary Mall is exceptional.
1. How do I place an order?
Placing an order on our website is easy! Follow these steps:
- Browse the website and select the product you wish to purchase.
- Click on the product for details and choose the available options (size, color, etc.).
- Click “Add to Cart” and then “Proceed to Checkout.”
- Enter your shipping information and choose your preferred payment method.
- Confirm your order details and click “Complete Purchase.”
Once your payment is confirmed, you will receive an email with your order details and confirmation.
2. What payment options are available?
Velary Mall offers a variety of payment methods for your convenience and security:
- Credit Cards: We accept major credit card providers, and you can opt to pay in installments, depending on the checkout options available.
- Bank Transfer: Pay via bank transfer for a one-time payment.
- Other Payment Methods: We continually assess new payment methods to provide safe and convenient options for our customers.
All payments are securely processed through trusted payment partners, utilizing the latest data protection technology.
3. What is the delivery time?
Delivery times vary depending on your shipping address and the shipping method you choose. We strive to get your order to you as quickly as possible and ensure it ships within the time frame provided at checkout.
- Standard Shipping: Typically between 7-15 business days.
- Express Shipping: For some regions, express shipping options are available for faster delivery.
Once your order ships, you will receive a tracking code via email to monitor your delivery’s progress.
4. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing a tracking code. To track your order:
- Follow the link provided in the email or visit the carrier’s website.
- Enter your tracking code to view your order status.
If you experience any difficulty tracking your order, contact us at support@velarymall.com for assistance.
5. Can I modify or cancel my order?
Yes, you can modify or cancel your order while it’s still being processed. Once your order has shipped, we are unable to make any changes. To request a modification or cancellation, contact us at support@velarymall.com as soon as possible, and we will do our best to assist you.
6. What do I do if my order doesn’t arrive on time?
We strive to deliver all orders within the estimated delivery time, but occasional delays can occur due to external factors such as weather conditions or high demand.
If your order exceeds the expected delivery window:
- Check the tracking status using the code provided in your email.
- Contact us at support@velarymall.com, and we will investigate the situation and assist you.
We will do everything possible to resolve any issues and ensure your order arrives promptly.
7. What is the return and exchange policy?
We want you to be fully satisfied with your purchase. We offer a simple and transparent return and exchange policy:
- Returns: If you wish to return a product, you can do so within 7 calendar days of receiving it, provided it is in its original condition and unused.
- Exchanges: We accept exchanges for size, color, or another product, as long as the request is made within 7 days of receiving the product and it is in new condition.
To request a return or exchange, email us at support@velarymall.com with your order number and reason for the request. Our team will provide the necessary instructions for the process.
8. How does the product warranty work?
All products sold at Velary Mall come with a 30-day warranty against manufacturing defects. If the product shows any defect within this period, please contact us for a replacement or repair.
To activate your warranty, email support@velarymall.com with the following details:
- Order number
- Description of the defect
- Photos or videos showing the issue
Our team will review the request and guide you on the next steps.
9. Are the products sold at Velary Mall high quality?
Yes! We are committed to offering only high-quality products. We work with trusted suppliers and partners, carefully selecting products to meet our excellence standards.
We want every customer to feel confident when shopping with us, knowing they are purchasing durable, functional products with excellent value for money.
10. How can I contact Velary Mall?
We are here to assist! You can contact us via email based on your needs:
- General Inquiries: contact@velarymall.com
- Customer Support: support@velarymall.com
- Product and Order Inquiries: sales@velarymall.com
- Financial Matters: financial@velarymall.com
- Partnerships and Marketing: marketing@velarymall.com
Our team is available to answer your questions and provide support throughout your shopping experience.
11. Is it safe to shop at Velary Mall?
Yes, your safety is our priority. We use the latest digital security technologies to protect your personal and financial data. Our website is secured with advanced encryption systems, and all transactions are processed safely through trusted payment partners.
We also comply with all data protection regulations, ensuring that your information is kept secure at all times.
12. How can I leave feedback or a review?
We love receiving feedback from our customers! Your opinion is invaluable to us and helps us improve continuously. To leave feedback, email us at support@velarymall.com. If you'd like to share your experience on social media or our website, we’d be happy to read and appreciate your review.
13. What are the latest updates and promotions at Velary Mall?
To stay up-to-date with our latest products and promotions, sign up for our newsletter! By subscribing, you’ll receive exclusive offers, new arrivals, and special content directly in your inbox.
Rest assured, we respect your privacy and do not share your information with third parties. You can easily unsubscribe anytime if you change your mind.
We hope this FAQ has answered your questions. If you need further information or assistance, our customer support team is always ready to help. Thank you for choosing Velary Mall, and we look forward to providing you with an amazing shopping experience!